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Why human-to-human interaction is irreplaceable with tech in customer service
In today's digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By Grace Ngugi 1 year ago
Why human-to-human interaction is irreplaceable with tech in customer service
Data is king in fast-changing customer experience landscape
Customer service has come a long way, with data increasingly dictating how organisations relate with their existing and potential customers.
By Grace Ngugi 1 year ago
Data is king in fast-changing customer experience landscape
Broken Window: How to fix customer churn in business
Managing an issue to the customer's satisfaction could prove the difference between customer retention and churn.
By Grace Ngugi 1 year ago
Broken Window: How to fix customer churn in business
How the 'idiot curve' can help in bettering customer service
From the service provider's perspective, a business can identify existing gaps by mapping out a customer's journey through the curve, which can be leveraged to optimise customer experience.
By Grace Ngugi 2 years ago
How the 'idiot curve' can help in bettering customer service
Omtatah's plea for larger bench in electoral cases gets IEBC nod
National
By Phares Mutembei
4 hrs ago
Refugees in Kakuma raise concerns over integration plan
National
By Lewis Nyaundi
4 hrs ago
Social media ban: Should we follow the Aussie example?
Xn Iraki
By XN Iraki
4 hrs ago
Report reveals systemic failures in police service
National
By Emmanuel Kipchumba
4 hrs ago
How agents duped, stole Sh1.5m pay of Kenyan forced to fight for Russia
National
By Wellingtone Nyongesa
4 hrs ago
Why councils of elders shouldn't abdicate core responsibilities for politics
Alexander Chagema
By Alexander Chagema
4 hrs ago