'Your money isn't lost': Campaign to rebuild trust in insurance reaches Narok

The Policyholders Compensation Fund (PCF) has brought its national public awareness campaign, “PCFMtaani,” to Narok County in a continued effort to restore public trust in Kenya’s insurance sector, which has been rocked by multiple insurer collapses over the past two decades.

The five-day campaign, running from May 12 to 16, is part of a nationwide push by PCF to educate Kenyans about their rights as policyholders and the compensation mechanisms available when insurance companies go under.

“When insurers go under, people feel abandoned. They lose money and trust—and too often, they don’t know that PCF can help,” said Rosemary Kavili, Deputy Director of Corporate Communications at PCF during an interaction with the media at the Zebu Lodge in Narok Town.

PCF was established in 2004 under the Insurance Act and is housed within the National Treasury and Economic Planning. Its core mandate is to compensate policyholders and claimants when insurance companies are placed under statutory management or have their licenses revoked.

Narok becomes the tenth county to host the “PCFMtaani” forum, which targets everyday Kenyans who are most affected by insurer failures—boda boda riders, matatu operators, small business owners, teachers, youth and women’s groups.

These community-focused events are held in both English and Swahili to ensure accessibility and impact.

“Insurance touches everyday lives, but when a company collapses, people are left confused and without support. That’s why we’re here—to bridge that gap,” Kavili explained.

The campaign features real-life success stories from previously compensated claimants and provides step-by-step guidance on how to submit claims, either physically or online.

PCF representatives are on hand to answer questions and walk community members through the process.

Kavili emphasised the human impact behind the campaign, saying; “It’s not just about policies and numbers—it’s about that mother in a chama who lost her car insurance, or the young rider who paid premiums faithfully but got nothing back. That’s who we’re fighting for.”

As of March 31, 2025, PCF had disbursed over shs206 million in compensation to affected policyholders across multiple collapsed insurers.

The breakdown includes Resolution Insurance: shs90.86 million to 767 claimants, Xplico Insurance: shs63.91 million to 283 claimants and Invesco Assurance, sh28.60 million to 122 claimants, BlueShield Insurance, shs9.74 million to 53 claimants.

Others are Concord Insurance, sh9.02 million to 45 claimants, Standard Assurance, shs4.6 million to 21 claimants and United Insurance: shs772, 000 to 6 claimants.

Each eligible claim is capped at sh250, 000, offering significant relief to Kenyans who often rely on insurance for financial security in times of crisis.

 “Many people assume that once an insurer collapses, their money is gone. But that’s not true,” said Kavili. “We’re urging anyone affected to come forward. There is a process, there is help, and there is a Fund created just for this.”

PCF is calling on all policyholders who haven’t yet filed claims—or who filed but have not been compensated—to contact the Fund directly through its offices or via official online platforms such as www.pcf.go.ke.

The Fund’s campaign is expected to continue until all 47 counties have been reached.

 “This is more than education—it’s trust-building. We want Kenyans to know that even when insurers fail, they’re not alone. The Fund is here for them,” Kavili concluded.